Decisiv Inc.

Service Relationship Management Platform

Paid Solution


The Decisiv Service Relationship Management (SRM) platform connects operators of commercial assets in trucking and transportation, coach, construction, power generation, and other heavy-duty equipment markets with an entire service ecosystem to more effectively manage, monitor and report on service and repair event interactions. Decisiv leverages telematics data from Geotab as part of the automation of preventative maintenance related SRM processes. With the Decisiv platform, asset users can realize an increase in efficiency and profitability from better asset utilization, lower costs and reduced total cost of ownership.

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Features & Benefits

Decisiv Service Relationship Management (SRM) technology delivers operational and financial benefits that lower Total Cost of Ownership (TCO) by:

  • Automating the entire process from the time an asset arrives until it is ready to be put back into service, independent of where it is being serviced
  • Managing preferred communication methods, collaboration using in-context information and interaction around real-time servicing of assets
  • Providing for customizable service event management that includes the ability to set inspection, service and repair standards and define rules of engagement with internal and external service providers
  • Ensuring currency and compliance with established maintenance programs and warranty expense recapture
  • Reducing TCO and minimize repeat repairs as well as decreasing regulatory fines, rental, and administrative costs
  • Increasing asset utilization by lowering Days Out of Service

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