If you encounter issues that are not related to Geotab solutions, please review the resources and contact information below. 

·  Tier 1 issues: Geotab [platform issues]

·  Tier 2 issues: ORBCOMM [hardware issues]

o Email contact support Customer Care customer.care@orbcomm.com

o Hours of operation and support:  9-5 EST USA.

Expected Response Time: We aim to reply within 24 business hours during business hours.

Help resources:

• FAQ

• Installation Guide