If you encounter issues that are not related to Geotab solutions, please review the resources and contact information below.

• Tier 1 issues: Geotab [platform issues]
• Tier 2 issues: ORBCOMM [hardware issues]
• Email: contact support Customer Care customer.care@orbcomm.com
• Hours of operation and support: 9-5 EST USA.
• Expected Response Time: We aim to reply within 24 business hours during business hours.