Email: customer.care@orbcomm.com 

Hours of Support: Support is available 24/7/365

First Response SLA: ORBCOMM will use best endeavors to respond to support requests promptly, aiming to meet the following targets:

• Tier 1 Issues: Within 6 hours for Minor impact, 4 hours for Major impact, and 1 hour for Critical impact.
• Tier 2 Issues: Within 48 hours for Minor impact, 12 hours for Major impact, and 1 hour for Critical impact.
• Tier 3 Issues: Within 48 hours for Minor impact, 24 hours for Major impact, and 30 minutes for Critical impact.

These targets represent ORBCOMM's commitment to responding within the specified timeframes for each tier and severity level. Actual response times may vary depending on the complexity of the issue and resource availability. Please refer to the SLA document provided by Orbcomm.