(0 reviews)
Login to leave a review
Instructions
Digital Matter Implementation Process for Geotab:
Placing Orders:
- Email Dallas Owens at dallas@bluearrowmail.com to place an order. We will need the
following details:
○ Device type needed
○ Quantity of devices requested
○ Shipping location
○ Requested parameters and device plan
○ End user details
Next Steps:
- BlueArrow will confirm the order. Once the order is confirmed, our team will work to
assemble, configure and do final testing on the devices, before shipping. We typically
turn orders around in 2 business days. - Once the devices are shipped, we will send the Reseller the list of Geotab serial
numbers for them to add to the customer’s Geotab database. - Reseller or Customer will be responsible for renaming the devices inside of MyGeotab,
once installed.
No other configuration is required.
Support
Geotab serves as the initial intake point for all support requests and performs triage to rule out core platform issues.
If the issue is identified as Order Now partner-specific, Geotab Support gathers the required information and transfers the request to the Order Now provider, who assumes ownership for resolution.
For support, please contact your Geotab Reseller or open a case through the Geotab support channel.
Important: Include the Order Now solution name and serial number (IMEI / DRID / etc.) in your request to enable faster triage and accurate routing.