Route Planning & Dispatch

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Maximize fleet performance and deliver superior customer experience with
Descartes. We have the industry’s most advanced, comprehensive, and
integrated route planning and dispatch solutions.

Reduce operating costs
Increase fleet productivity
Improve customer experience
Improve profitability
Reduce capital investment
Sell and deliver more

From the largest to the smallest enterprise and the most complex to simple
planning problems, Descartes’ solution can scale and flex to not only meet but
exceed our customers’ needs.

Descartes’ solutions are backed by a deep bench of routing experts with broad
industry knowledge and one of the largest and most successful supply chain
companies in the world. Planning and dispatching requirements can vary
greatly by company. That’s why Descartes has assembled the widest array of
planning and dispatch capabilities in the industry.

Our key planning and dispatching capabilities include:

Strategic Route Planning: Develop and optimize sales/distribution territories,
service and operational policies, and fixed routes that maximize customer service
and profit.
Daily Route Planning: Create optimal daily and multi-day routes using fixed,
dynamic, or hybrid route planning approaches.
Dispatch & Tracking: In real-time, assign work to routes, respond to exceptions
and make corrections, track progress versus plans, and calculate ETAs.
Delivery Appointment Scheduling: Smart scheduling that offers delivery
appointments that not only meet customer expectations but reduce delivery
costs.

Features And Benefits

Descartes has been an innovator in route planning for over 30 years. We continue to
innovate and acquire new routing capabilities and incorporate advanced technologies,
such as digital customer engagement, into our solution stack. Some of our innovative
capabilities and technologies are:

Advanced optimization: Continuous optimization that plans in real-time and
over extended periods to be more agile and produce better results.
Planning automation: Robotic process automation to capture and automate
best practice planning steps for improved results and reduced planning time.
Graphical workbench: Single, intuitive window that provides planners a place to
conduct their work.
Geospatial technology: The latest digital map data and capabilities, such as
predictive road speeds and commercial and hazardous road restrictions, for more
realistic and safe route plans.
Flexible configuration: Uniquely tailor the planning optimization and user
experience for the best results and user productivity.
AI: Expert systems and machine learning that tune the planning configuration
and operational parameters for the most realistic and optimal results.
Analytics: Pre-integrated business intelligence configured for routing to gain
deep insights into plan versus actual performance and trend analysis.
Scalable architecture: Planning architecture designed and proven to solve large
enterprise route optimization problems quickly.

One of Descartes’ strengths is the breadth and depth of capabilities beyond
planning and dispatch. We offer a comprehensive solution for fleet operators to
improve their performance, customer experience, and safety. Some of our
expanded capabilities are:

Integrated execution: Seamlessly turn route plans into action, monitor progress
throughout the day, handle new orders or customer changes, and address
disruptions.
Integration with Geotab: Leverage valuable telematics data for plan versus
actual performance analysis.
Integrated mobile apps: Improve driver productivity, capture proof-of-delivery
information, and driver feedback.
Digital customer experience: Allow customers to track the progress or rate
their deliveries, communicate with drivers or call centers, or make changes to
appointments.
Driver safety training: Proactive and reactive driver app-based microlearning
that enables and enforces drivers to take driver safety training.
Integrated TMS: Manage fleet and for-hire transportation from a single platform.